Faqs | Marketing MO

Hosting With Amazon.com

We use Amazon’s Web Services to host our application and store your data. AWS uses a Cloud Architecture, which means underlying computing infrastructure is used only when it is needed (for example to process a user request), to draw the necessary resources on-demand (like compute servers or storage), perform a specific job, and then relinquish the unneeded resources, (often disposing of themselves after the job is done).

Amazon currently has five cloud computing zones: the United States East, the United States West, Europe, Asia Pacific – Singapore and Asia Pacific – Tokyo. We currently use both the United States zones, Europe and Asia Pacific – Singapore.

Amazon’s EC2 offers a highly reliable environment where replacement instances can be rapidly and predictably commissioned. The service runs within Amazon’s proven network infrastructure and data centers. The Amazon EC2 Service Level Agreement commitment is 99.95% availability.

For more information visit Amazon Web Services.

Data Backup

We use Amazon’s S3 service to backup your data. S3 provides a highly durable storage infrastructure designed for mission-critical and primary data storage. Objects are redundantly stored on multiple devices across multiple facilities in an Amazon S3 Region. To help ensure durability, Amazon S3 PUT and COPY operations synchronously store your data across multiple facilities before returning SUCCESS. Once stored, Amazon S3 maintains the durability of your objects by quickly detecting and repairing any lost redundancy. Amazon S3 also regularly verifies the integrity of data stored using checksums. If corruption is detected, it is repaired using redundant data. In addition, Amazon S3 calculates checksums on all network traffic to detect corruption of data packets when storing or retrieving data.

Amazon S3’s standard storage is:

Backed with the Amazon S3 Service Level Agreement.
Designed to provide 99.999999999% durability and 99.99% availability of objects over a given year.
Designed to sustain the concurrent loss of data in two facilities.

Amazon S3 provides further protection via Versioning. We use Versioning to preserve, retrieve, and restore every version of every object stored in our Amazon S3 bucket. This allows us to easily recover from both unintended user actions and application failures. By default, requests will retrieve the most recently written version. Older versions of an object can be retrieved by specifying a version in the request. Storage rates apply for every version stored.

Passwords

We allow you to enter in your password when you create your account. You may also change your password from within the My Account area of your account.

If you forgot your password, you may reset your password here.

Preview Accounts

You may create a free Preview account to test drive the app. Preview accounts expire automatically after 14 days. Only one Preview account per email address.

You may upgrade from a free Preview account at anytime. Click the Upgrade link in the upper right of your account (login here).

Or, create a new account here.

How to Upgrade

You may upgrade from a free Preview account or from one paid account level to another at anytime. Your credit card will be charged the new monthly payment, or the discounted annual payment (at your choice) upon upgrading. You may upgrade here.

Billing

If you’re on a monthly subscription, your credit card will be invoiced at signup and every 30 days after. We currently use Chargify to handle our subscription management, using their API to allow you to update and modify your credit card information from the My Account link within your account. If you select the discounted annual payment option, you card will be charged once per year at your account creation date.

We use Authorize.Net as our payment gateway.

Exporting Data

You may export your data in three ways: outputting your task, deliverable, category or project reports to PDF and saving them locally, outputting Project Reports, and by downloading any files that you’ve uploaded to our servers.

When you close your account we promise to keep your data safe and secure for 12 months in case you wish to re-activate your account. After 12 months we permanently delete all data from closed accounts.

You also have the ability to delete all of your projects before closing your account.

Closing/Cancelling Your Account

If you’re on a month-to-month plan, you have the option to close your account at anytime without penalty. Simply submit your cancellation request through the Feedback link within your account. This is secure way to ensure that you’re not billed for any future service, as this method is far more reliable than email or phone requests. Once you cancel we’ll close your account and you will not billed for any future service. Since we’re a pay-as-you-go service, we don’t issue refunds for closing your account before your paid subscription period expires.

If you’re on a pre-paid plan, you may cancel at anytime, but your account will stay open until the end of your plan. We do not issue refunds for early cancellation.

Adding Activities

To add your own Categories, Deliverables or Tools, click the Add dropdown and select the type of activity to add. Enter in the details in the pop-up screen.

To add tools to your project, click the Add dropdown and select Tools. This will open the Browse Tools window. Any tools you select will be added to your existing project.

Editing Activities

There are two ways to edit an activity: Click the Edit icon and change it in the pop-up box or double click the activity line and use the in-line editing feature to change it.